Siemens Looking for Senior Engineer – Technical Support – Enlighted – GTC at Chennai, Tamil Nadu Full Time

Senior Engineer – Technical Support

Company:
Imagine a company that combines the dynamic energy of a start-up and the backing of Siemens, a global powerhouse. A company where ideas, passion, and ingenuity are valued – and – vital to solve the next generation of smart building challenges and help customers achieve net carbon zero goals.

Enlighted is human-centered proptech company that creates positive transformation wherever space, people and work meet through our industry leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet.

Our team is constantly evolving to deliver exceptional value to customers worldwide and remain at the forefront of future-proofing building with our innovative solutions. If you are passionate about turning everyday spaces into extraordinary places – join us – and start making your impact today.

To learn more about Enlighted, visit us at www.enlightedinc.com

Our Team:
Everything we do at Enlighted is underpinned by our values. We know it is not just what we do that matters, it is how we do it that makes the difference. We expect all team members to live our values and create a culture where everyone is inspired to be their best.

You have a unique opportunity to chart your professional path by owning your development, your career, and your future. We encourage all employees to hone their skills, acquire new ones, and explore continued opportunities within Enlighted and Siemens – the brightest way to advance your career!

Role

Senior Engineer – Technical Support

Experience

5 -7 years

Educational Qualification

BE / B.Tech – Any Specialization

Responsibilities

• Provide support to Enlighted’s customers across the globe through various channels like Voice, Email and Chat.
• Answer customer queries on Enlighted’s products, solutions, warranty, etc.
• Remotely troubleshoot, resolve technical issues and problematic situations at customer sites.
• Provide periodical reports to managers.
• Participate in creating self-help resources and knowledgebase for customers.

Candidate Profile

• Must have excellent written and oral communication skills.
• 3+ years in providing technical support to international customers through Voice/ E-mail / Chat.
• Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals.
• Should be familiar with Linux platform and Web applications.
• Good troubleshooting skills.
• Adequate experience in Microsoft Word and Excel.
• Good analytical and problem-solving skills.
• Should be self-organizing and be able to work with minimal supervision.
• Willingness to work in 24×7.

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