Siemens S.A. Looking for IT Service Manager (m/f/d) at India Full Time

As Partner of Choice, our Global Business Services (GBS) support Siemens’ companies worldwide to achieve excellence in their internal processes in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more.

We are looking for a motivated specialist who is innovative and customer oriented. With us you can be part of an international service network which offers you flexible and mobile working.

As a Service Manager (w/m/d) within GBS H2R DPS you are responsible for the operation of an IT service. This includes a professional communication and coordination of all required service activities.

In general, we expect you to have:
4+ Years General knowledge within IT Service Management

Academic degree related to Information Technology / Business / Economics

Ability to work in a fast-paced environment and adapt to frequent change

Passion to bring value add to customers and provide excellent service

Working together with the Functional Process Owners and the Operations Team for DPS will comprise:

You are responsible to ensure the service quality regarding e.g., incident, problem, change, performance, capacity, and escalation management

You are in charge of the service and the main contact person towards the customers and all parties involved e.g., developers, testers, cyber security, commercial and legal

You define, manage, and execute Proof-of-concepts (POCs)

You can provide input and status regarding service activities and performance e.g., ticket status, SLAs, budget consumption, forecasts, cost estimates

You closely collaborate with other customers to provide knowledge and respond to inquiries

You guide the Operations Team along operational tasks like Incident and Service Request Management

You prepare and execute trainings to our service community

SPECIFIC SKILLS:
Profound knowledge of IT Service Management (ITIL)

Profound knowledge in scrum and agile methodology (e.g. Kanban)

Advanced knowledge in Incident and Change Management Processes in an IT environment

Basic knowledge in project methodology

Result-oriented and independent way of working

Experience in analyzing complex system issues and executing necessary solution approaches by ensuring system compliance

Strong analytical and communication skills combined with a good understanding of a larger application and process landscape

Language: Professional Business English (must have), German (nice to have)

Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experience makes us more competitive and better able to respond successfully to society’s demands. That’s why we value candidates who reflect the diversity we enjoy in our company.

Organization: Information Technology

Company: Siemens S.A.

Experience Level: Experienced Professional

Job Type: Full-time