SIFF Young Artiste Looking for Junior Technical Support at Bengaluru, Karnataka Full Time

Junior Technical Support

Job description
If you are passionate about education and leaving a meaningful impact on the world, you will love what we do at Young Artiste. We’re looking for an experienced technical support who can help solve customer issues in an efficient and timely manner. This position will work closely with our Engineering and Customer Success teams to deliver high-quality results to our customers.

Responsibilities

• Respond to incoming technical support tickets and own the support process during IST hours; use internal tools/logs to solve issues at the L1 level if possible; escalate to L2/L3 support as needed

• Meet ticket SLAs and work with the engineering team to communicate timelines with customers

• Identify trending issues early and proactively escalate internally
• Segment support requests amongst device issues, platform issues, and application issues, using your judgment to prioritise and escalate critical issues

• Author knowledge base articles for common issues & FAQs for technical questions

• Learn from incidents and work on improving processes and documentation

• Attend customer meetings as needed
• Attend meetings with product teams to increase product knowledge
• Help with other tasks such as data requests, billing inquiries and monthly reporting

Requirements

• Knowledge or hands-on experience on any ticketing tool.

• College graduate with a technical degree or equivalent hands-on experience (Computer Engineering, MIS, etc.)

• 0- 2 years of experience in technical support, preferably in the mobile and eLearning space.

• Good to have experience with mobile apps, SDKs, mobile dev languages and issue debugging

• Strong spoken and written language skills for working with high-value customers and publishing documentation

• Experience working with product and engineering teams
• Interest in working in a fast-growing environment with changing responsibilities

• Bonus points: Basic knowledge of at least one scripting language (E.g.

Python, Shell scripting, etc.) and Java, Prior exposure to e-learning software.

Job Type: Full-time

Salary: ₹250,000.00 – ₹400,000.00 per year

Benefits:

Schedule:

• Flexible shift
• Morning shift

COVID-19 considerations:
We are following all the COVID-19 Precautions

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language: