SirionLabs Pte Ltd Looking for System & Network Administrator – 300922 at Bengaluru, Karnataka Full Time

About SirionLabs:
SirionLabs – SaaS Product firm | is looking for people who are driven to make a difference. Bringing together leading innovation, unrivaled Contract Lifecycle Management expertise, and a deep commitment to customer success, SirionLabs helps the world’s leading businesses contract smarter. Powered by intelligence uniquely connected across the complete contract lifecycle. SirionLabs’ easy-to-use, highly configurable Smarter Contracting Platform brings legal, procurement, and business teams together to author stronger agreements, manage risk and strengthen counterparty relationships. Today, analyst firms such as Forrester, Spend Matters and IDC agrees that SirionLabs is a leader in CLM whilst world-leading businesses including Vodafone, Unilever, DHL, and Morgan Stanley trust SirionLabs to create, control, and manage over 5m contracts worth more than $300bn, in 100+ countries around the world. SirionLabs is backed by leading VC firms and has gone through a Series D round. SirionLabs is a 800+ people company with 9 offices globally.

The Information Technology/Administrative assistant has the responsibility of effectively dealing with the day-to-day IT and related administrative operational issues providing general support to users. He will work closely with and be supported by other members of the IT team.

Promptly handle assigned issues and tasks through Email/Phone/Ticketing System.

Ensure excellent customer service and teamwork practices at all times.

Perform basic office support functions when not supporting the IT team.

Carry out ad-hoc daily and weekly tasks as assigned in support of departmental operations and objectives.

Act as the local IT Systems engineer, providing support and first-line response to general IT inquiries from users;

effectively escalating IT-related issues to the Helpdesk in the Gurugram when providing first-line support to local and remote users;

Undertaking regular preventive IT maintenance to official equipment.

Undertaking regular and ad hoc approved upgrades to the system.

Ensuring all IT security procedures are complied with.

Undertaking effective fault management.

Reviewing, procuring, and installing approved hardware

IT equipment support (e.g., Laptops, Printers, Network Devices, Mobile phones);

providing IT-related administrative tasks including keeping IT hardware/software inventory up-to-date and relevant IT documentation records;

Management of IT office suppliers (including stock levels and purchasing) guided by the procurement team in Gurugram.

Providing other ad-hoc administrative tasks when required.

Coordinate with Building Facilities/Maintenance Team for office maintenance, AC, electricity, cleaning related issues and ensure resolution thereof.

Procuring office aids like stationery items, drinking water, etc.

Perform BMS functions like enabling access to new joiners.

Assist in employee engagement activities whenever needed.

Help customers to setup and configure backup application

Troubleshoot issues based on severity and resolve them within defined SLA

Provide support via Phone, Email, and Web based tools

Attend daily / weekly meetings to review enhancements and new features on Zmanda products

Document and report daily activities

Responsible to provide timely and effective resolution on basic to complex technical support queries

Escalates necessary cases to the right level within the defined LOB (Line of Business)

Ensures compliance with all company and departmental policies, procedures, and guidelines

May be required to perform other tasks as requested, assigned, or directed

Focus to achieve 100% customer satisfacti

Requirements

Experience: minimum 5 years

Location – Pune & Bangalore

Key Responsibilities:
5-8 years’ experience in an infrastructure / technical support process

Data networking

Intermediate to high level understanding of Linux/Solaris command line

Intermediate to advanced level Excel and analytical skills

Basic to Intermediate level understanding of visualization environment and infrastructure

Intermediate to advanced level functional knowledge of Windows and Mac OS

Basic to Intermediate level understanding of Database system preferably MS-SQL, Oracle

Basic level understanding of file encryption and decryption concepts and algorithm

Keen eye for detail which will aid in log analysis