SISL Infotech Pvt. Ltd. Looking for Desktop Support Engineer at Bidar, Karnataka Full Time

SISL is a young IT Services organization with focus on Managed Services & Systems Integration. Professionally managed, we offer end to end solutions which are designed to resolve business challenges and adapt to the dynamic needs of Industry. SISL has grown rapidly in last 5+ years with its offices in Delhi, Gurgaon, Chandigarh, Mumbai and Bangalore.

Job Description

Essential Functions:
Resolve customer issues raised via Helpdesk tickets

Reproducing issues in-house and responding back in a timely manner.

Regular follow ups with customers with recommendations, updates and action plans.

Escalate issues in a timely manner according to Standard Operating Procedures.

Create new knowledge base to capture new learnings for reuse throughout the team.

Participate in technical communications within the Technical Support Team o share best practices and learn about new technologies.

Focus on an area of technical specialization and attend technical trainings.

Additional Information

Should be comfortable for working in office, this job requires the candidate to be available in office.

Should be an immediate joiner

Experience – 2 to 5 Years

Budget – 24k per month per month (In hand)