To lead a team that provides support at level 1 to SITA Customers (facing issues with the use of SITA products and Services or wishing to make change requests for change in the services or products they use). n- To ensure that all incidents service requests problems and changes are handled as per the SITA defined best practices for IT Service Management.
What will you do
Execute incident service request change and problem management processes as per defined SITA standards;
Qualifications:
Who you are
ITSM processes and tools for incident service request change and problem management (ITIL Trillium)
PROFESSION COMPETENCIES
Organisational Awareness
Resilience
Technical Communication
CORE COMPETENCIES
Adhering to Principles & Values
Communication
Creating & Innovating
Customer Focus
Developing Talent
Impact & Influence
Leading Execution
Managing Performance
Results Orientation
Teamwork
What we offer
SITA is a place of change and constant improvement, where we’re always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too. Our values underpin everything we do at SITA.
And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
Welcome to SITA
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
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