Skillety Technologies Looking for Service Desk Technician(JFM) at Pune, Maharashtra Full Time

• Support end users and IT equipment for all onsite and remote corporate employees.

Monitor and respond to

ticketing system requests and incidents in accordance with Service Desk guidelines

• Triage and drive incident resolution
• Perform installation, configuration, and upgrades of desktop/client hardware and software
• Create and maintain technical/process documentation related to user or system design

specifications

• Perform daily system monitoring, verifying the integrity and availability of hardware,

resources, systems, and key

processes

• Assists with employee onboarding, from initial laptop build through 1:1 onboarding

sessions

• Break fix support for IT hardware issues working with Vendors for warranty / support

requests and coordinating

repair of equipment

• Support company meetings and all hands events. Participation inan on-call rotation for

issues reported after

business hours

• Maintain technology inventory
• Research and recommend innovative, and where possible automated, approaches for

improving routine tasks

Required

• 5+ years of Service Desk experience
• Proactive and inquisitive mindset with a focus on customer support and providing a best-in-

class support experience.

• Demonstrate technical proficiency in Microsoft and Mac operating systems support
• Basic network troubleshooting
• Operational support (Okta,Active Directory,O365, Jira)
• Experience with a software distribution or end point device management solution (JAMF or

Intune)

• Powershell, or similar, scripting experience
• Ability to work with the customer (employees) in difficult situations by balancing technical

knowledge and people

skills.Demonstrate the ability to communicate technical issues and propose iterative

solutions clearly and concisely

• Strong multi-tasking abilities, along with ability to work well under pressure

Nice to Have

• A+ or ITIL certifications
• Experience with Ring Central
• AWS workspace

About Company

Skillety is a gig-economy startup crowdsourcing platform. We provide various types of Staffing services like Full-Time, Part-time, Contractors & Freelancers. We help our Clients to move away from the old and soiled hierarchical business structure, and evolve into a 21st Century on-demand, open talent, cross-functional team; with a skilled and passionate workforce who are more engaged, effective & productive.