skilora Looking for IT Helpdesk at Remote Full Time

Role:IT Support – Other

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:IT & Information Security

Role Category:IT Support

Employment Type:Full Time, Permanent

Skills

Communication Linux Technical support Networking Written & Verbal Communication Desktop Support Windows Administration Service Desk Management

Responsibilities and Duties

Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome

and Android) with basic OS troubleshooting techniques and documented escalation

procedures

Provides L1 & L2 remote support on software and applications to the point of installation and

basic use; if required need to escalate or file bug with application owners

Uses troubleshooting techniques to identify network related issues

Provides system administrative support and basic hardware troubleshooting on desktops,

laptops, VMs and Servers

Help employees with access & account issues based on defined/documented guidelines,

policies and procedures

Attends required technical training sessions and makes effective use of KBs to address

issues efficiently

Complies with schedule adherence to ensure the overall service level targets are achieved

Identifies and provides input on unique (or) recurring user problems

Preferred Qualification (Secondary)

Excellent communication skills

Good customer service skills, multitasking and leadership skills

Ability to adjust quickly to the changing priorities and make quick decisions with limited

information

Desired Candidate Profile

Candidates Interested to work in Hyderabad Location.

Candidates Interested to work in rotational shifts.

Excellent Written and Verbal Communication.

Technical understanding of any OS – Windows, desktop, networking, mac, Linux, chrome,

android, iOS.

IT Support – hardware and software troubleshooting.

Providing on call, on video, on chat and on mail Support.

Required Experience and Qualifications

Graduation: Bachelor’s Degree( Required )

Proficient in English( Required )

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