SKYLARK HR SOLUTIONS Looking for Process Associate- Technical support Voice -Upto 3.5LPA at Chennai, Tamil Nadu Full Time

Department:

BPO – Projects

Role:

Process associate

Process:

Technical Support

Notice period:

Immediate

Location:

Chennai

Shift Timing:

US Shift Timing (9.30 PM to 6.30 AM)

Years of Experience:

2 – 4 Years

Work week:

Monday – Friday

Education:

Any Graduate [commerce graduates are preferred]

Expected CTC (Not to exceed):

3.5L

Communication Skill:

Excellent Voice and Written

Designation:

As per company HR norms

Level:

As per company HR norms

Client/ Internal Approval:

Yes

Roles and Responsibilities:

• Candidate Should have work experience in International Markets(US/UK/EU)
• Receive incoming calls from Client Community and provide first level support while following policies and procedures.
• Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards
• Document each call verifying customer information and including all troubleshooting steps
• Escalate problems to appropriate individual/group based on established guidelines and procedures
• Troubleshoot, analyze and resolve customer concerns.
• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
• Routinely contribute to the Knowledge Base
• Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
• Attend training sessions as required
• Participate in team projects that enhance the quality or efficiency of Service Desk delivery
• Assist in special product-related issues as needed developing business and technical writing skills.

Desired Candidate Profile

• Knowledge and understanding of providing customer service
• Good typing skills
• Knowledge of Citrix and VPN
• Strong listening, verbal, and written communication skills
• A strong business maturity and professionalism is essential
• Ability to troubleshoot, analyze and resolve customer concerns
• High technical aptitude and strong PC literacy skills including function and capabilities
• Ability to work independently as well as part of a team
• Ability to function well in pressure situations

Required Background Experiences:

• Any Graduate/ Diploma
• 1- 3 years in a service desk environment.
• Experience resolving escalated customer and vendor issues
• Previous Experience in healthcare information technology- Added Advantage

Job Type: Full-time

Salary: Up to ₹350,000.00 per year

Benefits:

• Food allowance
• Provident Fund

Schedule:

Supplemental Pay:

• Shift allowance
• Yearly bonus

COVID-19 considerations:
Surface area sanitised

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language: