JD for the role is as below
Enphase support teams work 24*7 and 365 days a year. Candidate will be required to
answer inbound Emails / Chats / Phone calls from Enphase customers during assigned
hours. Candidate must be open to work on weekends and night shifts
Conducting remote troubleshooting of Enphase products.
Troubleshooting, approving and executing warranty claims.
Providing pre-sales information about Enphase products.
Assisting with the activation of new Enphase sites as needed.
Documenting all activity in a central CRM/Help Desk software platform.
Coordinating with Enphase Engineering with tracking of field-issues, and subsequent
product-modifications, logging product bugs in a central database. Assisting other team-
members with troubleshooting and/or administrative tasks as needed.
Following departmental conventions and procedures.
Participating in ongoing training/education of industry standards and Enphase product-
specific information.
Professionally represent Enphase via all communications mediums.
Abiding by all company policies and standards of conduct contained in the Enphase
Energy employee-manual.
Performing other duties as assigned.
Minimum Qualifications
Should be a Graduate – B.E/B.Tech
Should have scored 60% and above in 10 th , 12 th and Graduation. Applicant with lower than
60% scores in 10 th , 12 th or Graduation will not be considered for the role. Scores are
mandatory to be shared along with the resume. Incomplete resumes will not be considered
for the position.
Should have a minimum of 1 year experience supporting customer in Tech Support or
Customer Support role. Freshers will not be considered for the role.
Good Interpersonal skills and proven ability to build rapport and establish/keep working
relationships with customers, peers and managers.
Strong verbal and written communications skills.
Computer literate (PC skills essential, Mac OS desirable)
General understanding electrical concepts, AC & DC circuits, electrical or electronics
background would be highly desirable.
Preferred Qualifications
BE Electrical
Exposure to solar/PV-related environments
Interested candidate shoot your updated resume to [email protected]
Regards
Hr Sreeja
9025339476
Job Type: Full-time
Salary: ₹35,000.00 – ₹80,000.00 per month
Day range:
Ability to commute/relocate:
Education:
Experience:
Language:
Speak with the employer
+91 9025339476
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