Skylark Information Technologies Pvt Ltd Looking for IT Service Delivery Manager at Chennai, Tamil Nadu Full Time

Description:

Skylark Information Technologies Private Limited is established in 1993, Skylark is one of the leading award-winning System Integrated (SI) Company in India. By leveraging 26 years of experience in IT Services and strong experience in Digital Technology Solutions, thereby partnering with leading technology OEM’s, Skylark offers Hybrid IT, Multi-Cloud Solutions, Enterprise Networking, Cybersecurity Solutions, IT Services and Block chain Solutions.

We have branches in Chennai, Bangalore, Kochi, Hyderabad, Coimbatore, Mumbai, and Singapore.

We are looking for a talented and passionate Business Development Manager to develop a company and customer satisfaction. Interested in generating opportunities and identify new markets and customer needs.

Website: https://www.skylarkinfo.com

Responsibilities:

• Maintain positive relationships with customers.
• Identify customer needs and oversee service delivery within the business context.
• Lead the service delivery team, manage conflict, and ensure the team’s processes and tasks are carried out efficiently.
• Manage finances and budgets.
• Find ways to reduce costs without sacrificing customer satisfaction.
• Establish customer survey feedback mechanism and use the analysis to improve, and refine services.
• Resource planning and deployment for successful service delivery.
• Build partnerships and liaise with vendors as required to deliver service excellence.

Requirements:

Education:

• A Bachelor’s degree in Engineering.
• 5-7 years of experience in IT Delivery Experience.
• Good Communication Skills.

Skill Set:

• ITIL Foundation Certified.
• Other IT Certifications preferred.
• Experience in customer service, leadership, and logistics is preferred.
• Good computer skills and the ability to use ticketing tools and dashboards.
• Strong customer service, project management, and quality control skills.
• Good resource planning skills.
• Keen sense of time management.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.

Job Types: Full-time, Regular / Permanent

Salary: ₹800,000.00 – ₹1,200,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift
• Flexible shift
• Morning shift
• Rotational shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 5 years (Preferred)

Work Location: One location