Skyleaf Consultants Looking for Tech Support Executive at Mumbai, Maharashtra Full Time

About the Company:
Expenzing provides an end-to-end suite of solutions in strategic sourcing, procurement, and

accounts payable, to enterprises across industries to help them reduce spending, reduce operating

costs and mitigate risk. The solutions address the goals of CFOs, finance controllers, sourcing

heads, procurement heads, accounts payable teams, employees, and business heads. These

encompass all aspects of spend and payment, including strategic sourcing, supplier management,

procurement, e-invoicing, accounts payable, travel & expense management, asset management,

imprest (petty cash management), and contracts. The solutions are on the cloud, thereby reducing

the client’s cost of ownership.

The solution helps companies control spending, bring in better spending governance, reduce

risks of frauds, and help bring in cost efficiencies while bringing in the digital transformation of

Finance and Procurement.

The product suite is comprehensive and mature, is in its very advanced version. It has been

proven at multiple client sites across geographies. The product has been included in Gartner’s

TEM Market Guide 2017, received IBM’s “Best ISV” award, included in Paystream Advisors’

eProcurement & TEM reports, recognized by CIO Review magazine as well as NASSCOM.

Expenzing has clients from industries like financial services, insurance, consumer goods,

industrial equipment, specialized products, information technology, not-for-profits, entertainment

& media, pharma and biotech, services, and more.

Expenzing is a global leader in the space of spend management. Being a product company we

deploy the global best practices for technical design, development, and enhancements of the

product.

More information is at www.expenzing.com

About the role:
The ideal candidate will have an ability to create and maintain an efficient system of customer

support operation to support the business needs and meet SLAs. The candidate should be

comfortable multitasking and working cross-functionally with different business units.

Experience:
The ideal candidate will have previous experience as an Tech Support Executive with a focus

on KRAs and KPI’s.

Experience in providing customer service support

Proficiency in English

Working knowledge of customer service software, databases, and tools

Strong client-facing and communication skills

Knowledge and experience in business, supervision, and management.

Knowledge of support and customer success processes of a software organization

Outstanding interpersonal relationship building and employee coaching and development skills.

Management experience in a team-oriented workplace is preferred.

Hands on experience in gathering information & creating reports

Demonstrated ability to lead and develop department and department staff members.

Roles & Responsibilities:
Work with the team to provide best in class customer support

Create a track KPI’s and provide feedback to employees

Resource planning

Escalation management

Client interaction which includes follow-ups, issue resolution,

Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

Coordination with internal teams

Monitoring & managing CRM tool

Qualifications:
1 to 3 years of experience in a similar role

B.Com./B.Sc.-IT/B.C.A. or any graduate degree