SMA Strategic Management Alliance Looking for Information Technology Services Manager at Greater Delhi Area Full Time

About The Company (Client) : Leading airport operator with India’s largest collection of fine wines, apparel, duty free and additional travel products.

About The Role: Maintain, install, configure, and support local area network (LAN) and wide area network (WAN). Install and maintain both physical and virtual servers running Windows Server / Linux Provide end-user support, problem determination and resolution, and network administration. Respond to help desk calls and train users on general computer usage and applications.

Reports to: Manager, IT

Salary Range: Up to 10 LPA

DUTIES & RESPONSIBILITIES:

• Function as an integral member of a team, provide technical expertise and suggest solutions to networking issues
• Maintain a secure transfer of data to multiple locations via internal and external networks
• Troubleshoot LAN/WAN performance, connectivity, and related network problems and quickly diagnose and solve difficult technical problems as they occur
• Install, maintain, and monitor system hardware and software; perform preventive maintenance to network, including wiring network outlets and switches, installing routers, and connecting workstations
• Maintaining system performance by providing system monitoring and analysis and performance tuning; troubleshooting system hardware, software and networks and operations systems management
• Maintain, optimize, and monitor VPN and remote access systems
• Support servers, storage and operational processes pertaining to the virtualisation infrastructure
• Maintain a stable Microsoft Windows and VMware vSphere ESXi environment
• Configure, monitor, and maintain Netapp SAN, provision/reclaim storage, troubleshoot storage-related issues, and manage CIFS/ iSCSI shares/ volumes
• Responsible for maintaining desktop and server patch levels, security updates (IAVAs), and overall security posture, including Microsoft and Cisco critical software releases
• Maintain best practices and procedures for patch management, virus management, and operating system upgrades
• Monitor system resource usage and ensure adequate resources are available to meet the IT requirements through resource scheduling and new resource acquisition
• Provision and administer all cisco servers, including configuring, adding roles and features to existing servers, and maintain/upgrade hardware
• Install new software releases, system upgrades, evaluate and install patches, and resolve software related problems
• Perform system backups and recovery operations ensuring systems are backed up on a regular basis
• Diagnose failed backups and remediate problems
• Install and configure desktop operating system software and applications
• Integrate off-the-shelf applications and applications developed in-house into existing environments
• Proactively evaluate user support issues and identify areas requiring training
• Assist users with needs analysis, evaluation of their information requirements, and maintaining and troubleshooting desktop software
• Conduct hardware and software analysis and contribute to application and systems software development and support
• Provide support for other IT Department staff and assist with management of IT Department projects
• Coordinate with all responsible users and sites to resolve network or system incidents

Requirements:

• Ability to communicate clearly and concisely both orally and in writing
• Technical skills that include LAN/WAN administration, data and system security, Firewall/router configuration, and desktop support
• Practical knowledge of MS Windows 2008 server, Cisco routers, VMWare ESXi 4x, PowerShell programming, AD, DNS, DHCP
• Ability to work courteously and effectively communicate with diverse group of employees, co-workers, tenants/clients, and public
• Customer service focused
• Retail acumen is a Big Advantage

Preferred:

Education:

• Bachelor’s degree in retail technology management or a related field.
• (BSc. Computer Science or Information Technology; Major Advantage)
• Minimum of Five years of experience in system administration in a large enterprise environment with at least three years in a people management responsibility.

Duties:

• Maintain computer lab for in-house training/ testing
• Research new software and hardware for applicable use
• Develop training plans for applications and operating systems used by Central City Concern staff
• Maintain data files and monitor system configuration and ensure data integrity
• Perform other duties as assigned