Smart IMS Looking for IT Help Desk Engineer at Telangana Full Time

Job Role:: IT Help Desk Engineer

Experience:: 5 to 10 Years

Responsibilities:
Provide user support and technical assistance for workstations and laptops running Microsoft Windows 10 operating systems and MAC OS platforms remotely

Assist users with technology problems across various locations

Create, modify and delete user accounts in Active Directory and on the Exchange server

Maintain day-to-day inventory of all IT loaner and permanent equipment

Maintain the health of all computers and install updates proactively

Creating and building Helpdesk knowledgebase

Performing IT orientations

Assume responsibility and ensure that computers and printers are ready for use

Retrieve and respond to requests for information

Troubleshoot internet and hardware issues including liaising with vendors

Carry out other duties as assigned.

Qualifications:
Education: A bachelor’s degree in computer science, information systems, engineering or a related field is required.

Experience: A minimum of 5 years of experience is highly desirable.

Related Skills and Knowledge:
Excellent oral and written communication skills in English.

Sound judgment regarding help desk matters including input in decision-making with regard to implementation, maintenance, and administration of workstations, laptops, and mobile devices is required.

Proficiency in computer packages including Windows 10 and Office 365 is required. Proficiency with both Microsoft and Apple system and mobile device management is preferred.

Strong knowledge of remote support tools and their functionality is preferred.

Strong knowledge of video conference equipment and their functionality is preferred

Strong interpersonal skills, high energy, excellent time-management skills, and attention to detail are required.

Ability to perform under pressure, prioritize competing demands with minimal supervision, and handle numerous tasks simultaneously is required.

Ability to solve problems creatively is required.

Demonstrated ability to work successfully with a team of talented professionals.