Smith+Nephew Looking for IT Service Delivery Manager, End User Technology at Pune, Maharashtra, India Full Time

Are you passionate to work as a Service Delivery Manager, End User Technology. Than this is the position which you should apply! We are looking for Service Delivery Manager, End User Technology, who you will report into Senior Manager End User Technology and be responsible for the service strategy, technology roadmap and lifecycle, service development, and service delivery performance of Smith & Nephew’s End User Technology services.

What will you be doing?

• Your will contribute for Design Delivery and support Modern Digital Workplace technologies used by Smith & Nephew employees.
• You will be leading the end to end service delivery chain delivered through other support services teams.
• Responsible for delivering IT services throughout the service lifecycle within the agreed service levels. Identify service vendors, establish services, and handle vendor performance.
• Complete Manage and provide visibility on the maintenance of End User Technology platform availability, reliability, maintainability, outage serviceability & continuity requirements against the cost-justified service and operating/service level agreements for service.
• Plan, direct and coordinate the efforts of suppliers’ operations teams to lead and maintain BAU service, program portfolio, and the provision of the Collaboration platform.
• Lead all aspects of the general health of the live service required to meet business requirements. Implementation of, and consistency to, security standards (security strategy set by Security Architecture).
• Ensure that all IT Service Management processes, Service Level Agreements, and Underpinning Contracts are appropriate for agreed service level targets.

What will you need to be successful?

Education: Bachelor’s or equivalent experience or Master’s degree in Computer Science/Information Technology or a relevant field.

Experience: Minimum 10+ years of IT experience, with at least 5 years of service and delivery management experience in global and sophisticated environments.

Knowledge and hands-on experience with Modern Digital Workplace concept and technologies, Zero Trust concept and Intune/Endpoint Configuration Manager technologies.

Understanding of End User Technology Services, Digital Workplace. The idea of hybrid working and flexible working and related benefits and challenges, Ability to set and balance priorities, resources, goals, and project initiatives.

Has worked in a regulated business, Superb communication, collaboration, and presentation skills to engage with collaborators at various levels and across culture.

Travel Requirements:

Life. Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ).

Other reasons why you will love it here!

• Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit.

Educational Assistance.

• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Law’s Insurance (Employer Contribution of 7,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.

Stay connected and receive alerts for jobs like this by joining our talent community.

We’re more than just a company – we’re a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You Unlimited, life, culture, and benefits at S+N.

Explore our new website and learn more about our mission, our team, and the opportunities we offer.

Stay connected and receive alerts for jobs like this by joining our talent community.

We’re more than just a company – we’re a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our new website and learn more about our mission, our team, and the opportunities we offer.