Solid Blacks InfoTech Looking for Technical Support Executive (Female) at Surat, Gujarat Full Time

Responsibilities :

– Identifying Hardware And Software Solutions.

– Troubleshooting Technical Issues.

– Diagnosing And Repairing Faults.

– Resolving Network Issues.

– Installing And Configuring Hardware And Software.

– Speaking To Customers To Quickly Get To The Root Of Their Problem.

– Providing Timely And Accurate Customer Feedback.

– Talking Customers Through A Series Of Actions To Resolve A Problem.

– Following Up With Clients To Ensure The Problem Is Resolved.

– Replacing Or Repairing The Necessary Parts.

– Supporting The Roll-Out Of New Applications.

– Providing Support In The Form Of Procedural Documentation.

– Testing And Evaluating New Technologies.

– Conducting Electrical Safety Checks On Equipment.

Requirements :

– Proven experience of 1-3 years Managing Multiple Cases At One Time in relevant IT field.

– Proficiency in English, Hindi & Gujarati Verbal & written communications.

– Excellent knowledge of MS Office.

– Fast learner and and good patience level.

– Self-motivated with a results-driven approach

– Aptitude in delivering attractive presentations.

– Preferable only BCA/ B Tech/ M Tech / Computer Engineering or Any related field.

Job Type: Full-time

Salary: Up to ₹21,000.00 per month

Benefits:

• Internet reimbursement
• Paid sick time
• Paid time off

Day range:

Shift:

Ability to commute/relocate:

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Preferred)

Language: