As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
Title: Technical Support Executive (Voice)
Location: Hyderabad, India
Position: Full Time
Experience: 1- 3 years
Work Hours: Any time between 5:30 PM and 5:30 AM IST (9 hours shift)
Summary of Job Function
Provide technical support for custom point-of-sale software and hardware over the phone or through remote management, delivering high customer satisfaction through excellent customer service. We’re looking for individuals with strong work ethics, excellent communication and problem-solving skills to join our help desk.
Responsibilities:
Essential Duties and Responsibilities
Qualifications:
Infrastructure
Mandatory Skills:
MUST be fluent in English with exceptional written and verbal communication skills
Email Etiquettes
Attention to Detail
Typing Skills (speed and accuracy); at least 35+ wpm
Desired Skills:
Education:
Any Graduate
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