Roles and Responsibilities
As a skilled Technical Support Engineer, you must install, maintain, document, and troubleshoot electronic devices, software/drivers, associated parts/licenses, and user accounts with the support of a local manager, business application teams, and system administrators.
The serviced devices being worked on by the Technical Support Engineer are desktops/laptops, printers, copiers, scanners, faxes, computer memory, hard drives, optical drives, external peripherals, audiovisual (A/V) devices, Voice-over Internet Protocol (VoIP), network (access points, patches, switches, routers, ) and their required wirings.
The Technical Support Engineer must also be able to conduct elementary network troubleshooting for local/remote users.
The Technical Support Engineer must stay abreast of new developments in the ICT industry and should be able to take on new responsibilities.
Required Skills:
Excellent written and verbal communication skills.
Familiar with incident management/ticketing platforms such as Redmine, Jira, GLPI, etc.
Familiar with Asset Management platforms such as Snipe-IT, GLPI, etc.
Manage computers and users, and deploy software and patches through SCCM.
Automation through PowerShell or any other scripting language.
Familiar with Active Directory technology and associated user management.
Strong problem-solving skills.
Good abilities in documenting processes and performance metrics.
Ability to prioritize tasks based on urgency and importance.
Good time-management skills.
Microsoft environment (Windows 10+, Office 2013+, SharePoint, )
Preferred Skills:
GLPI
Snipe-IT
Redmine
Jira/Confluence
Manage PBX Telephone System.
Manage Networking Equipment and Connections.
Roles & Responsibilities
Install, Configure, Upgrade, Maintain and Support computer related internal/external devices and parts.
Analyse, identify, and troubleshoot hardware and software issues
Assist the users with the migration of hardware/software/peripherals.
Manage software licenses, and user access rights/permissions
Maintain inventory of software and hardware.
Author and/or maintain the required documents and reports upon request from the local manager accurately and on time.
Follow and comply with the business/escalation processes and SLAs
Ensure proper follow-up of the issues
Report to his local manager on the issues and topics daily.
Propose preventive maintenance procedures to avoid system failures.
Role:IT Operations Management
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Functional Area:IT & Information Security
Role Category:IT Infrastructure Services
Employment Type:Full Time, Permanent
Key Skills
NetworkingPowershellTechnical SupportNetwork TroubleshootingIncident ManagementSCCMPrintersActive DirectoryAccess PointsWindows 10
Education
UG:Diploma in Any Specialization
Company Profile
Sonovision Aetos
General information
Ortec Group:
In the service of performance, innovation, and competitiveness in the industry, Ortec is an international group, an integrator of engineering and project solutions.
It is involved in many markets: Energy, Aeronautics, Space, Defense, and Automotive, among others.
Our colleagues have an adventurous spirit and an expert touch and share the same passion for industry challenges. Ortec is a trusted partner, creating value in an ethical and responsible approach.
Sonovision-Aetos
Established in 2005, Sonovision-Aetos is a subsidiary of the Sonovision Group. Established in 1948, The Sonovision Group is an ISO-certified company headquartered in Aix en Provence, France.
Sonovision is an independent affiliate of Ortec Group.
To know more, visit us at: http://www.sonovision-aetos.in
Company Info
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View Contact Details+
Recruiter Name:Chaithra Narayana
Contact Company:Sonovision Aetos
Telephone:9900672602
Website:http://careers.sonovision-aetos.in
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