Sony India Software Centre Pvt Ltd Looking for End User Support Manager at Bengaluru, Karnataka Full Time

We look for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. So, if you want to make the world say wow, let’s talk.

The conversation starts here. If this role matches your ambitions and skillset, let’s get started with your application. Take a look at our other open positions too. Our many opportunities can lead to infinite possibilities.

Oversee day-to-day operations of service delivery activities of the End-User Computing team (including that from Service partners)

Manage, coordinate, and develop all End-User Support services including the tracking of SLAs for the service desk, DaaS Vendors, IT Managed Services vendors

Assist in managing the overall asset life-cycle process, including Asset planning, rolling forecasting to ensure availability of sufficient inventories

Participate and provide inputs in the MRP process – mid range plan

Management budgets for the end user support areas

IT Asset ( End Points ) planning, forecasting

Preparing and reporting of SLA dashboard and counter measures

Manage the engagement with DaaS Service Provider to ensure continued seamless delivery of Services to SONY,

Accurate invoicing/Billing for use of external services

Relationship Management with SISC division heads and their direct reports

Participate in global initiatives & drive/execute EU implementation at SISC

Leverage automation to adapt the delivery model to the coming IT trends