Hands on Experience in Switching and Routing
Hands on experience on cisco switches , routers.
Experience on VPN Concentrator and F5 Load balancers
Strong knowledge of Firewalls such as Palo Alto Firewall, Checkpoint, Cisco ASAs , Fortinet , Smoothwall , Forcepoint Stonesoft , Cisco Meraki Firewall technologies and other similar technologies.
Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services
Hands on experience on WLC(controllers)and Access Points.
Experience on RADIUS management
Experience on Streamcore Network Monitoring and controlling systems
Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers
Responsible for improving performance for the customer network, devices and services
Maintaining internal and customer communication during the ticket resolution
Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any.
Assist in creation of Root Cause analysis (RCA)
MPLS & VPN Links (especially IPSEC LAN, LAN VPNs)
Responsible for documentation of customer network and updating internal knowledge database
Training and Mentoring Level 1 network engineers and other staff as necessary
Experience in SDN – Software Defined Network will be an add on advantage
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