What You’ll Do
Responsible for managing team leads and supporting engineers from level 1 to level 3.
Conducts one-on-one meetings with all reporting team members.
Ensures that all SLAs are met for customer responses.
Performance reporting to management on monthly basis.
Coaches and Develops team members to ensure they perform and meet their career goals.
Responsible for providing required resources to team members for smooth functioning of the department.
Works closely with other departments to streamline processes for management.
Implements required changes in processes and documentation to meet growing departmental requirements.
Qualifications:
Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field
Minimum 2+ years of technical support lead/management experience and 9+ years of experience in related departments..
Outstanding verbal and written communication skills in English
Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)
Knowledge of mobile computing space (Windows Mobile, iOS, Blackberry, and Android devices)
Knowledge of software technologies such as networking and databases
Any prior experience working with mobile device management solutions is an asset
Any experience with Microsoft SQL
If you want to bring your ideas to life, apply at SOTI today.
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
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