The Role: Procurement Helpdesk Specialist US Shift (Contractual)
The Team: This team is responsible for in providing best-in-class customer service for procurement related inquiries within the organization and partnered vendors.
The Impact: By providing best-in-class support, you will be helping in ensuring smooth transactions between S&P Global stakeholders and partnered vendors.
What’s in it for you: You will be exposed to the procurement processes used by multinational companies and learn the tools normally used for procurement related processes. You will have an opportunity to hone your customer service skills in serving internal and external clients within the organization and partnered vendors.
Partner with relevant stakeholders (vendors, business units, contract leads, and legal) to answer Helpdesk questions
Assign and Resolve service tickets
Monitor, maintain, and keep track of helpdesk tickets and meet or exceed response, TAT, and other SLA’s and KPI’s
Staff the SNOW Tickets Procurement Resolver groups
Ensure Procurement SLAs around the Procurement P2P and ticketing process are complied with
Enter, monitor, and maintain accurate P2P data and provide feedback on the development of P2P centric metrics, analytics, and dashboards
Creation of Ad-hoc P2P Ariba Extract/ Reports (access to and staffing of Procurement Reporting email) upon request by Procurement, legal, or Business stakeholders
Procurement Requisition (PR) Creations to include PR Change Requests (Adding a line on the PR)
Manual PR or Invoice Approval flow adjustments and management of PR Approval Role assignment (Delegation of Roles) in Ariba P2P
Execution of Vendor Set Up process to include document collection/AN enablement
Manually transmitted Purchase Orders once PR’s are fully approved to the vendor when required
PO Modification – Administrative PO generations, eg. invoice approver, cost center, or OBO change
Staffing of invoice exception approval steps when required (PO Variance or Incorrect vendor, etc.)
Maintenance and management of various Catalogs within Ariba in support of Procurement Operations team
What We’re Looking For:
Fluent Verbal and Written Communication Skills in English
Knowledge of MS Office Applications like Excel, Word, PowerPoint
Customer Centric focus and ability to interact with varied level stakeholders
Exposure to helpdesk function via email or phone modalities, MS Teams, ServiceNow
Ability to work independently within an organization with attention to detail
Natural propensity or strength in Procurement function, supply chain, or Vendor Management through education or experience
Basic Exposure to Procurement end to end processes, (PR,PO, Invoice, Payment)
Understanding of Purchase Request to Purchase Order processes
Skilled in working with Ariba P2P or Oracle related systems
knowledge of helpdesk functions, using a ticketing system (ServiceNow)
Willing to work in US Shift
Amenable to work on-site.
Grade/Level ( relevant for internal applicants only ): 08
The Location: Pasig, PH or Hyderabad, IND
About Company Statement:
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
———————————————————– 20 – Professional (EEO-2 Job Categories-United States of America), FINANC203 – Entry Professional (EEO Job Group)
Job ID: 272131
Posted On: 2022-04-04
Location: Pasig City, Philippines
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