SPA systems Pvt. Ltd Looking for IT Support Specialist for third party payroll with MNC at Noida, Uttar Pradesh Full Time

IT Global Support ( Tier – 1 )

• Act as first level contact point and deal with all incoming requests and incidents in a professional, courteous manner over the phone, via CHAT, web submission and walk-ups.

• Ability to liaise and communicate confidently and professionally with global end users, at all levels. ( VIP support as well )

• O365, Active Directory, Audio/Video Collaboration too

• 1st/2nd level troubleshooting, Incident, Global access management

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.

• Develop sound understanding of global IT operations and related applications and IT systems as well as business related processes and procedures.

• • Having experience will User provisioning and De-provisioning.

• Some technologies : Multifactor authentication, Mobile device management, Secure email.

• Flexible and willing to work in 24×7 support environment. ( shifts : 3:00 pm to 12:00 AM and 11:00 PM to 8:00 AM with weekend coverage )

• Should have experience working with US customer over phone. ( fluent in written and verbal communication )

Job Type: Full-time

Salary: ₹25,000.00 – ₹30,000.00 per month

Shift:

Ability to commute/relocate:

• Noida, Gautam Buddha Nagar – 201309, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 2 years (Preferred)