Shift Timing: US Shift (9 hours shift between 8 pm to 6 am)
Working Days: 5.5 days with Rotational Offs
About SplashLearn
At SplashLearn, our vision is to build the most engaging learning experiences that transform children into lifelong learners. We are the world’s first scientifically-designed, game-based curriculum spanning Kindergarten to Grade 5.
Having raised a recent round of Series C funding and backed by prominent investors such as Owl Ventures and Accel Partners, SplashLearn today is the fastest growing elementary math program in the US. It is loved by a whopping 40 million learners across 150+ countries and trusted by over 750k teachers and 180k schools. If those numbers seem too abstract, consider this: Every 1 in 3 schools and 1 in 7 elementary school children in the US love SplashLearn!
SplashLearn has bagged many prestigious edtech awards such as the Stevie Award for the best edtech product, Tabby Award for best business, Parents Choice Award and Best App Ever Award.
Roles and Responsibilities:
Excellent customer service skills
Strong troubleshooting and critical thinking skills
Previous working experience in IT support for a minimum of one year and not more than 3 years.
Associate’s Degree in Computer Science or graduate
In-depth knowledge of Windows 10, Linux, Mac OS, Microsoft Office 365, etc
Basic knowledge of hardware, software, and networking.
Basic knowledge of window computer systems, Linux, and MAC system
Basic knowledge of multiple client OS and server OS
Basic knowledge of VPN like IPsec, open vpn, and ssl, etc
Installing and configuring client computer systems as per company need.
Responding to technical support calls from end-users of computers and software applications.
Providing technical support on-site or via remote-access systems.
Should be able to support and troubleshoot in multiple applications like G-suite, salesforce, etc
Culture at SplashLearn – At SplashLearn, we dig individuality. We love people who have something to say, and we listen. With us, you will get a chance to weave a little bit of you in our suite of learning products that are being used by millions of users. We have a workplace that is perennially high on energy. You can find people deeply engrossed in conversations that range from the latest movie to the newest tech on the block, and you will also see people who don’t want to have anything to do with that and are quietly typing away on their machines.
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