Sprinklr Hiring For Senior IT Project Manager at Gurgaon / Gurugram Full Time

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Technical Project Manager, IT

Location: Gurgaon or Bangalore, India

Sprinklr is looking for a seasoned project manager who can keep our IT initiatives on target and on budget. Focusing on cross-functional IT initiatives, you will work with key users from different business groups to

No brilliant jerks allowed! We are a team who feed each other’s successes and take shared responsibility for failures.

About The Role (what You’ll Be Doing)

implement platform changes that will have a direct impact to Sprinklr’s ability to

deliver value to our customers and appropriately support our growth at scale . You are passionate

about solving problems through technology, highly organized, and have outstanding analytical and

communication skills.

• Develop comprehensive project charters which define the scope, objectives, success factors,

deliverables, and resource requirements aligning to enterprise strategies

• Set project goals and define performance criteria such as quality standards, deadlines and

cost requirements

• Establish realistic goals and implement action plans for achieving set objectives
• Work closely with System and Business Analysts to develop detailed business requirements
• Develop detailed project plans that identify tasks, timelines, dependencies, critical path

items, resource requirements, etc.

• Proactively track project-related issues and risks and develop mitigation plans
• Continuously monitor the health of projects and escalate issues and challenges as required
• Lead project meetings and status reporting sessions

About You

• 5+ years experience managing IT projects, including a minimum of 3 years managing

medium-scale IT Business System implementations

• Ability to work independently toward goals. Ability to multi-task and prioritize information

effectively, especially during periods of high activity.

• Demonstrated ability to effectively communicate with all levels of the corporate

organization.

• Experience in creating and maintaining project documentation, and IT knowledge articles
• Expert knowledge of Microsoft 365, Atlassian/Jira, and other project management planning

tools.

• PMI’s Project Management Professional (PMP) certification a plus
• Agile/Scrum methodology or certification experience a plus

Why You’ll Love Sprinklr:

We’re committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO – Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.