Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
solutions when the situations arise.
As Sprinklr’s next IT rock star your day to day will involve working with multiple stakeholders, completing deadlines and client-perceived urgent/important tasks.
About the Role (what you’ll be doing)
Local support of the Sprinklr Bangalore office and Global support of all Sprinklr users
Leading a team of IT support members and tracking & documenting of all support service desk activities and managing the overall day-to-day IT Helpdesk
Serve as an escalation point for any outstanding helpdesk-related issues that require management attention
Supervise support interaction with specialized external customers and key vendors.
Manage open, outstanding, and overdue tickets to ensure they are routed and escalated appropriately to achieve optimum resolution and closure
Review and report IT Helpdesk ticketing system metrics to IT leadership, suggesting necessary changes or modifications for resource or process improvement and optimization
Act as subject matter expert supporting primarily macOS, Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products.
Perform laptop setup and inductions for users, hardware troubleshooting and repair.
General office IT support such as conference room, telephone and Printer setups etc.
Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users
Communicate and document troubleshooting techniques and best practices.
Perform endpoint management deployment and anti-virus security
Assist with management reporting on IT assets as required
Participate in the development and delivery of training programs when necessary.
Work with IT leadership to constantly monitor and improve delivery of IT systems and support
Network hardware setup and maintenance.
Manage and provide support for new office openings/moves
About You
5+ years experience within IT or B.S. degree
Self-motivation and the ability to work with minimum supervision
Strong written and verbal communication skills and meticulous attention to detail
Experience working with high-level executives
Strong understanding of Microsoft 365
Experience with Jamf Pro, Intune and enterprise Mac & Windows management concepts
Experience working with IT Service Management and Asset Management tools
Professional knowledge of using Microsoft Azure directory and security center.
Professional knowledge of corporate wifi set up and security, firewall set up and configuration and switch set up and configuration. (Cisco Meraki desirable)
Experience with end user customer support, possess strong technical knowledge of macOS; Windows, and other Microsoft products
Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to user requests
Work both independently and as part of a team with professionals at all levels
Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment
Ability to prioritize tasks and work on multiple assignments.
This position requires travel less than 15% of the time.
Essential technologies:
Email security / monitoring
Exposure to ticketing systems such as Jira
Conferencing / collaboration technologies such as Teams, SharePoint, and OneDrive
Cisco Meraki
VOIP Technologies
Why you’ll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO – Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact [email protected].
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