SRA IT Consultants Pvt Ltd Looking for Technical Support Specialist – Night shift @ Nagole at Nagole, Hyderabad, Telangana Full Time

We are looking for Technical support Executive / IT Admin who is willing to work in Night shift @ Nagole

Position : Technical support Executive

Experience : 1-4 yrs

Qualification : Associate’s degree or above in computer science, information systems, or related field

Location : Nagole, Hyderabad

IT Administrator Identifies, investigates, and resolves users problems with computer software and hardware. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

Duties/Responsibilities:

• Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Maintain a working log detailing all required system updates, as well as the date of completion
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Resolve technical issues related to network interruptions
• Actively update, maintain and monitor all aspects of computer networks

Required Skills/Abilities:

• Degree in computer science or information technology.
• Must have experience on Office 365 admin
• Prior experience in tech support, desktop support, or a similar role.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.

Job Type: Full-time

Salary: ₹20,000.00 – ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

Ability to commute/relocate:

• Nagole, Hyderabad – 5000, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Deadline: 27/06/2023
Expected Start Date: 27/06/2023