Srishti Software Applications Pvt. Ltd Looking for Helpdesk Executive at Bengaluru, Karnataka Full Time

Job Profile:

• Qualification : Degree / Diploma

• Industry Type : Hotel, IT, Travel, FM Services, Fresher

• Overall Experience : 0 – 2 years

• Industry Experience : 0 – 1 years

• Technical Skills : MS Office & Mail communication

• Generic Skills : Communication, Interpersonal

• Behaviors : Team work, Learning attitude & Positive thinking

Job Aim:

To provide helpdesk office duties in ensuring efficient & appropriately controlled environment as per Accenture processes & policies.

Responsibilities:

Generic JD

• Monitor and respond quickly to incoming requests

• Respond to requests for technical assistance in person, via phone, chat, or email

• Update employee / client on appropriate action taken

• All relevant issues to be shared / transferred to respective teams at site & if required to involve the back-office team

• Record and maintain all requests received, raise tickets, follow up for closure and inform employee on resolution.

• Log all help desk interactions & prepare a monthly analysis

• Follow up with technical teams and users to ensure complete resolution of issues

• Redirect problems to correct resource at site / back office

• Identify and escalate situations requiring urgent attention

• Track and route problems and requests and document resolutions

• Inform site leads of recurring problems based on monthly analysis

• Stay updated with current information and happenings.

• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.

• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

Added Responsibilities (merged with above)

• Provide 24×7 helpdesk Services.

• Tracking all Calls / request till closure.

• To ensure timely Managing In-house Event and promos related poster with the closed dates

• CR, Café Booking for Large Events / Meeting & Learning Labs

• Condeco room booking is confirmed, check back with the end user on all the Setup required.

• Communication on requests and Café Bookings to entire team who is involved in the setup (Soft Services, M&E, IT, Etc.)

• Coordinate with vendor & Employee’s for business cards printing

• Personal locker key management & maintain the key register.

• Issuing Café- Card for new joiners / other requestors and maintain the data.

• Sending Concur bills through courier

• Managing concur drop box and other drop boxes

• Exit employee admin asset management.

• Managing SR tools and its escalations with shift executives.

Management Responsibilities

• Assist FM/AFM in generating reports.

• Adhere to TS & Shell SLA at all times.

• Assisting new joiners in learning the Helpdesk process and policies.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹20,000.00 per month

Schedule:

Ability to commute/relocate:

• Bagami tech park, Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Required)
• Call Center Occupations: 1 year (Required)