srk it solutions private limited Looking for Technical Support Engineer at Chennai, Tamil Nadu Full Time

Requirements

• Bachelor degree in Information Technology, Computer Science or equivalent
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills

Responsibilities

• Take ownership of clients issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.

Job Types: Full-time, Regular / Permanent

Salary: ₹10,000.00 – ₹12,000.00 per month

Day range:

Shift:

Education:

Speak with the employer
+91 9600123725