o Managing the day-to-day activities of the team.
o Motivating the team to achieve organisational goals.
o Developing and implementing a timeline to achieve targets.
o Delegating tasks to team members.
o Conducting training of team members to maximise their potential.
o Empowering team members with skills to improve their confidence, product knowledge,
and communication skills.
o Conducting quarterly performance reviews.
o Conducting Monthly meeting with team and reporting
o Contributing to the growth of the company through a successful team.
o Creating a pleasant working environment that inspires the team.
o Give specific directions to the customer desk team members to enable them meet
specific customer needs
o Monitor the level of service delivery in order to determine areas of lapses.
o Administer effective frontline line desk assistance to customers where inquiries are
beyond the knowledge of the help desk team members
o Implement a central problem management route for information management users to
handle queries and complaints
o Showcase level of expertise by providing satisfactory explanations and solutions to
customer questions and issues to gain their confidence
o Take measures of crisis management to control all effects that may arise from customer
o Keeping a record for the renewal of vendor services and coordination with the vendor.
o Forwarding any opportunity to reporting to convert in the deal.
o Planning for deployment as per SOW share by resale.
o Coordination with the presales team.
o Joint meeting with a client and team member.
o Keeping record and tracking of call reports, Inventory reports, and stock reports for all running projects.
o Sharing stock report with AGM and reporting after physically verify of every project with
the help of team member.
Job Type: Full-time
Salary: ₹400,000.00 – ₹500,000.00 per year
Ability to commute/relocate:
Speak with the employer