Position: Helpdesk Lead/Helpdesk Support
Experience: 1- 4 yrs
Qualification: MCP/MSCE/MSCA or HDI CSS
ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem management
Job description:
· Leading teams to provide technical assistance and support related tocomputer systems, hardware, or software.
· Technical helpdesk and call center experience.
· Disciplined, problem solving approach
towards customers and abilityto guide team members
· Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implementsolution. Write training manuals, train users, maintain reports, must have used incident tracking systems etc. Route problems to next level support. Good communication skills, documentation skills, ability to handle end users and unforeseen situations. Customer focus, technical
expertise and team leader.
Job Types: Full-time, Regular / Permanent
Salary: ₹300,000.00 – ₹430,000.00 per year
Day range:
Shift:
Speak with the employer
+91 9545456993
Why Quark Software: Since 1981, Quark has been a pioneer in graphic design, digital publishing, and content automation. We’re building...
Apply For This JobJob Requirements Shifts: We operate 24×7 which can involve working during one of the below shifts (not limited to –...
Apply For This JobThis job role involves following steps To call to new leads and understand their requirements. To set a meeting of...
Apply For This JobInstalls, configures, and tests operating systems, and application software. Implementing best practices for system security and data backups. Troubleshooting and...
Apply For This JobDesktop Support Engineer Desktop Support Engineer Responsibilities: Responding to client support requests. Walk customers through installing applications and...
Apply For This JobSummary: We are seeking an experienced and motivated IT Manager to join our startup team. In this role, you will...
Apply For This Job