SS&C Technologies Looking for Customer Helpdesk Specialist at Hyderabad, Telangana Full Time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world’s largest institutions to local firms, manage and account for their investments using SS&C’s products and services.

Job Description

Manage assigned inquiries to maintain the Response Time Service Level Agreement. Largest volume of inquires include:

• Updating invoices and resubmitting with POs provided
• Billing error resolution & disputed charges
• Entering credits for billing errors discovered
• Billing explanations for invoices in question – ensuring that all charges are accurate by consulting the sales contract and specific billing notes that are available; Discussing billing issues with sales representatives, client services, and others to resolve questions

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.