S-squad Global is an established IT service company administered on delivering world-class Managed IT solutions, Infrastructure services and next-generation cloud based services. Our company mission is to discover unique comprehensive solutions that adapt to real world business situations. We have been offering IT services, Infrastructure services since 2012 and has become a trusted partner for industries and amazing clients.
We believe in implementing innovative solutions that are flexible, engaging, and can grow with your business. To know more about us logon to www.ssquad.com
CAREER SUMMARY
As an onsite support engineer, the candidate will provide good customer service, technical expertise on timeliness. This position has frequent contact with end users, peers, and managers.
The candidate will provide technical expertise in a team environment with a collaborative approach in resolving customer problems and supporting other members of the Site Service department.
Technical / Functional Skills – must have skills
Job nature
Duties include but not limited to –
1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues assigned related to basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
2. Break-fix, troubleshoot and resolve software issues; Re-imaging computers/hard drives 3. 3. IMACD function including installation and decommission of IT HW at the site.
4. Backing up and restoring user data, settings, and associated systems administration activities. 5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts. 6. Assist on Incident and Problem management activities.
7. Taking ownership of issues through to resolution on all appropriate requests.
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information.
9. Move equipment associated with escalated help desk incidents and service requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff at the customer site to purchase hardware and software.
13. Maintain spare parts/ inventory list monthly and coordinate for any disposal requisites.
14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement.
15. Be available for Oncall support during after-hours as and when necessary to fix any power outage or comms room issues.
16. Adhere to ticket response and resolution SLA’s as agreed upon with the customer and escalate to service delivery manager attention when required.
17. Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues.
DESIRED QUALIFICATION
Any graduation
*Fresh Grad is encourage to apply
Ssquad is an Equal Opportunity Employer. Ssquad does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Job Types: Full-time, Fresher
Schedule:
COVID-19 considerations:
All applied candidate should be full completed Covid-19 Vaccination.
Experience:
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