SSquare Systems Looking for IT Help Desk Support Executive at Hyderabad, Telangana Full Time

THE ROLE

IT Help Desk Support Executive has to monitor/respond to emails, attend voice calls and alert/ reach out to the Subject Matter Expert for technical assistance.

WHAT YOU’LL DO

Monitor and manage the IT infrastructure with respect to assigned projects

Creating and maintaining standard operating procedures and other technical documentation describing daily duties and team responsibilities.

Preparing SOPs, Ticket creation, Incident coordination and notifying to on call SME’s.

Monitoring of batch jobs and reporting.

Minor scheduling changes and ad-hoc job executions as per requirement of application teams.

Flexible to work in rotational shifts (US) and be available for on-call support.

EXPERIENCE, SKILLS & QUALIFICATIONS

1-2 years’ Experience in IT Help Desk Support

Should be experienced from IT/ITES background

Should have good communication and email written skills.

Bachelors from computer science technology

PERSONAL CHARACTERISTICS

Team player with excellent communication and moderation skills

Excellent problem solving, analytical and prioritization skills.

Passion for and commitment to quality.

Ability to work in a fast-paced team‐oriented environment, where change is constant and needs to be managed.

Must be performance driven, detailed, and results oriented.

Willing to work flexible hours.

Clear written and verbal communication skills.