Standard Chartered Hiring For Manager IT at Mumbai ,  Full Time

About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
• Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Role Responsibilities

Job Summary
Define key responsibilitiesto reflect the duties and responsibilities of this role.

Purpose of this role is to provide complete support and maintain / manage the SCSI Infrastructure as in Servers / Desktops / SAN / Datacentre management / Helpdesk management / Asset management / Voice Logger / BCP / DR / Backup management / Project Management / Incident / Problem Management and ensure support / coordination with the all teams of technology. The role is to ensure infrastructure support in all aspects to support the business of the organization.

Responsibilities
Strategy
. Develops strategies to achieve organizational goals Adapts strategy to changing conditions.
. Judgement – Displays willingness to make decisions Exhibits sound and accurate judgment Supports and explains reasoning for decisions Includes appropriate people in decision-making process Makes timely decisions.
. Planning/Organizing – Prioritizes and plans work activities Uses time efficiently Organizes or schedules other people and their task.
. Professionalism – Approaches others in a tactful manner Reacts well under pressure Treats others with respect and consideration regardless of their status or position Accepts responsibility for own actions Follows through on commitments.
Business
. Be a front line of contact for business for all issues / Requests pertaining to business application infrastructure.
. Manages day-to-day operational aspects of Infrastructure / Datacenter Support. Should have sound knowledge of Incident, Problem, Release and Change Management
. Experienced in IT project management and production support
. Extensive exposure in Wealth Management services and the IT environments
. Expert knowledge of technologies and industry trends in relation to business requirements, and the direction of the Group.
. Manage all issues and requests are properly tracked and periodic update is sent to relevant stakeholders.
. Manage that all issues and requests are closed in a timely and efficient manner.
. Work closely and cohesively with applications champions and OSV teams to get the expected results.
Processes
. Reviews necessary health check and monitoring reports and acts as appropriate. Identifies resources needed and assigns individual responsibilities.
. Reviews deliverables prepared by team before passing to business.
. Effectively applies our methodology and enforces project standards.
. Prepares for engagement reviews and quality assurance procedures.
. Capability of highlighting risk to management on time.
. Keeps track of lessons learned and shares those lessons with team members.
. Mitigates team conflict and communication problems.
. Communicates effectively with business to identify needs and evaluate alternative business solutions.
. Continually seeks opportunities to increase business satisfaction and deepen vendor relationships.
. Ensure to get resolves and/or escalates issues in a timely fashion.
. Understands how to communicate difficult/sensitive information tactfully.
. Ensure to maintain and Manage BAU for applications assigned independently.
. Clear understanding of Group Process / Policy and Information Technology Security policies.
. Full responsibility for Datacenter and related infrastructures such as Server / Desktops /Backup within organization, which includes checks on alerts and server capacity and also dealing with respective vendors for support.
. Must be ITIL certified or in knowledge of ITIL related processes
. IT security should not be compromised at any given point of time and must follow Group Process.
. Ability to diagnose SAN infrastructure issues
. To ensure always BCP / DR Audit readiness
. Should be able to follow through for Incident / Problem critical, high and medium incidents and ensure RCA for infrastructure related problems.
. Full responsibility of the SCSI Helpdesk and monitoring of the Incidents, RMS and Changes related to infrastructure within the organization and act on any infrastructure alerts on priority.
. IT security should not be compromised at any given point of time and must follow ITIL Process.
. Ability to diagnose issues and monitor/maintain Voicelogger related infrastructure.
. Should be able to assist users and branches for any infrastructure related aspects. Also ensure inputs and assist.
. Implementation of new branches or shifting from branches from technology perspective.
. Managing/supporting the purchasing of all software and hardware through group approved process and ensure that the assets are tagged, documented and maintained responsibly.
. Have an understanding of Cluster, Networking for supporting the infrastructure.
. Very Good communication skills in written/speaking English.
. Must be able to coach staff.
. Problem Solving – Identifies and resolves problems in a timely manner Gathers and analyzes information skillfully Develops alternative solutions.
. Customer Service – Manages difficult or emotional customer situations Responds promptly to customer needs Meets commitments.
. Oral Communication – Speaks clearly and persuasively in positive or negative situations listens and gets clarification Responds well to questions Participates in meetings.
. Written Communication – Writes clearly and informatively Edits work for spelling and grammar Varies writing style to meet needs Presents numerical data effectively Able to read and interpret written information.
. Change Management – Develops workable implementation plans Communicates changes effectively.
People & Talent

• Managing People – Includes staff in planning, decision-making, facilitating and process improvement Makes self-available to staff Provides regular performance feedback Develops subordinates skills and encourages growth Improves processes, products and services

Governance

• Quality – Demonstrates accuracy and thoroughness Looks for ways to improve and promote quality.
• Quantity – Meets productivity standards Completes work in timely manner Strives to increase productivity Works quickly.
• Safety and Security – Observes safety and security procedures Uses equipment and materials properly.
• Adaptability – Adapts to changes in the work environment Manages competing demands Changes approach or method to best fit the situation Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time.
• Dependability – Follows instructions, responds to management direction Takes responsibility for own actions Keeps commitments.
• Initiative – Seeks increased responsibilities Takes independent action.
• Business Acumen – Understands business implications of decisions.
• Man management of external (vendor) resources. Work closely and cohesively with OSV teams to get the expected results.
• Ability to train operational staff in new procedures
• Strong troubleshooting/problem assessment skills
• Strong interpersonal skills
• Ability to work with and deal with senior stakeholders.
• Service Management skills and technique
• Ability to work effectively as part of a team
• Review necessary health check and monitoring reports and acts as appropriate.
• All issues and requests are properly tracked and periodic update is sent to relevant stakeholders.
• All issues and requests are closed in a timely and efficient manner.
• Work closely and cohesively with OSV teams to get the expected results.
• All relevant documents related to infrastructure support – BAU are kept up to date
• Identifies resources needed and assigns individual responsibilities.
• Reviews deliverables prepared by team before passing to business.
• Effectively applies our methodology and enforces group standards / policy.
• Responsible for highlighting risk to management on timely basis

Regulatory & Business Conduct

• Display exemplary conduct and live by the .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Technology Infrastructure Function to achieve the outcomes set out in the Bank&rsquos Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• SEBI/NSE/BSE/Depositaries
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key stakeholders
Business, Product, Operations, Sales.
Group Technology Function & Peers.

Our Ideal Candidate

• ITIL,PMP, Project Management

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