Standard Chartered Hiring For Support Manager, Online %26 Mobile Banking PSS] at Chennai Full Time

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

• Production support ( Shift & Weekend Support)
• To resolve complex (L2) problem tickets and should have exposure SRE
• Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.
• knowledge to handle problem tickets of a more complex nature.
• Effective engagement with Country CTM/TSM for any critical issues.
• Ensure RCAs are performed for high severity issues.
• Provide timely workaround solutions for failing issue pattern which requires source code fix.
• Closely track of Digital Certificate expiry and timely renewal of certificates and implementation
• Responsible for technical support, maintenance and documenting technical specification as part of a Production Support Team.
• L2 & L3 support with IAD (Impact analysis Document) preparation
• Participate in DR activities

Processes
1. Incident Management
Manage High Severity Incidents and participate recovery activities
Manage Customer impacted non high severity Incidents and recovery activities
Prepare Impact Analysis for all incidents
Define incident action items and follow-up for closure
Manage application availability with defined outage and ensure SLA compliance
Perform routine Application Health checks
2. Problem Management
Root cause analysis for high impact incidents
Defining Preventive actions
Follow-up on preventive action implementation and closure
3. Change Management
Review all application changes and assess the impact
Review all infra changes and assess the impact
Review all interface changes
Implementation of changes in production
Verification of application health and availability
4. Knowledge on ITIL practices
People and Talent
Good communication skill
Good stakeholder management skills
Governance
1. Continuity Management
Document new operating procedures based on new configuration deployments
Review and correct the existing Disaster Recovery Plans
Review and correct the existing BCP plans
Execute DR plans and ensure RTO SLA achieved
Create Action Plans for the DR improvements and follow-up for closure
2. System Maintenance & Stake holder management
Execute Application Maintenance when needed
Periodic SLA review and identify system improvement plans
Prepare and amend application monitoring scripts
Regulatory & Business Conduct

• Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Customer Care Unit
• Country Business
• Other Technology Stakeholders
• Data centre teams

Our Ideal Candidate
Bachelor in IT / Computing or Higher.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.