Standard Chartered Looking for Senior Network Specialist – SME at Bengaluru, Karnataka Full Time

Job: Technology

Primary Location: Asia-India-Bangalore

Schedule: Full-time

Employee Status: Permanent

Posting Date: 12/Jul/2022, 1:39:04 AM

Unposting Date: Ongoing

The Role Responsibilities

The responsibilities include the following.

SME level technical investigation of complex network incidents and faster recovery by applying technical fix.

Situation Management – Network related major incidents and Critical Migrations.

Key engagement with external service providers, vendors, Advance TAC, regional and global network teams, security teams, wider technology support team and management, application/business support.

Manage excellence in Incident / Problem / Change Management of SCB Global WAN/LAN & Security Infrastructure

Manage High Critical Incident calls that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support

Ensure end-to-end root cause analysis and regular reporting for production issues is carried out in a way that meets business and technology requirements

Recommend and manage relevant end-to-end service improvement initiatives to address risk mitigation and service stability.

Ensure accurate and regularly updated information related to network physical inventory, logical inventory, network diagram, network traffic flow, technical troubleshooting documents and operational process documents.

Demonstrates continuous effort for identifying problematic areas and providing permanent fixes.

Communicating and interacting with clients for providing expert advice.

Assist in implementing Global Projects, owning the processes and documentation as required by individual Projects.

Provide technical direction for systems migration and integration.

Meeting and exceeding defined service level metrics on timeliness and accuracy.

Work as a global team to manage the operations of multiple customers with multiple shift operations.

Contribute to the development of short- and long-term strategic network improvement goals.

Our Ideal Candidate

Masters / Graduate degree in a technical discipline with good professional certifications.

Around 8 to 13 years of in-depth, hands-on working knowledge in Network WAN/LAN with Security technology and Operational experience in a ISP environment – with BFSI industry or in a RIM profile handling large enterprise Banking and Financial Services Industry experience.

Proven ability to manage diverse stakeholder expectations.

SME level technical & analytical skills, with experience in root cause analysis and network performance tuning is necessary.

Excellent oral/written communication skills for articulating thoughts clearly with stakeholders ranging from engineers to senior business management

Industry certifications – CCIE level knowledge is necessary (CCIE certified preferred). CCNP Equivalent is Mandatory.

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers