About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities
Strategy
Opportunity to take on unique challenges and collaborate with stakeholders and internal project teams – applying strategic thinking and guiding our stakeholders on optimal use cases across the ServiceNow platform.
Responsible for ensuring that the ServiceNow products implemented are well maintained to meet or exceed a stakeholder’s reasonable expectations of the solution’s technical and business benefits.
Holds Technical responsibility for applications across the delivery of our ServiceNow Centre of Expertise engagements and for maintenance of the ServiceNow production pipeline. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.
Adheres to compliance with the SDF Control Framework and Technology Standards.
Business
Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
Provide direction on keeping engagements aligned to ServiceNow implementation best practices and gives hands-on assistance with the detailed design and implementation phases of engagements through recommendations, points of view and documentation.
Processes
A technologist hands on and energized by technology (ITSM, CMDB, VMWare, Cloud, Service Catalog, SCM, UI / UX, Scripting and etc).
The potential candidate must possess deep ServiceNow application knowledge and have been widely exposed to designing and developing business processes in tool.
Interact with stakeholders to understand and develop the high-level approach and goals.
Translate requirements into workable systems, using best practice solutions.
Work with stakeholders to design an appropriate data architecture and technical process flow.
Oversee build and unit test the required functionality.
Participate in end-to-end testing of the functionality.
Create relevant documentation.
Life cycle management of all the ServiceNow applications delivery.
Operate in a DevOps delivery model.
Oversee day to day administration of the ServiceNow tool / environment.
Maintain the integrity of the ServiceNow tool across production and non-production environments.
People and Talent
Strong stakeholder management skills in handling wide ranging and senior stakeholders across segments/product areas.
Actively listens, respecting others point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational) appropriate for both a Business and Technical audience, clarifying own understanding and that of others.
Ability to work with cross functional teams across business and technology.
Collaborate in an agile, multi-disciplinary team.
Ability to manage execution of multiple initiatives, projects and product increments delivery.
Strong perseverance and diligence towards attaining goals and effective time management.
Self-confident individual with high level of ambition, self-motivation and dedication.
Must have high standard of written English and good level of spoken English.
Risk Management
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Governance
Be the ‘Gate-Keeper’ of the ServiceNow CoE technical solution delivery and best practices, ensures the governance of the process is followed by internal and external stakeholders.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Enterprise Technology (ET) ServiceNow COE to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Global – ITSM / ITOM; GRC; Finance; Legal; HR
Our Ideal Candidate
At least 5+ years hands on experience on ServiceNow Platform (ITSM / ITOM / ITBM / GRC / SAM / HR).
At least 3 full-cycle, end to end large scale ITSM/ITOM SaaS implementation experience.
Certifications: CSA, Certified Application Developer, Certified Implementation Specialist – ITSM.
Good to have Cert: Certified Master Architect.
Visit our careers website www.sc.com/careers
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