1 year of experience working & administrating (patches, scripting & network administration) with Linux
1 year of technical customer support experience in a Help Desk or Technical Support Environment. Preferred knowledge of and experience with technical support, microprocessor, digital and basic analog circuitry, & network principle
1 year of experience supporting Software & Windows Operating Systems
Database administration experience (PostgreSQL preferable)
Experience with server and workstation hardware.
Knowledge of basic MS Access, SQL & Windows Server 2008-2016
Familiar with proper phone etiquette with effective listening skills
Possess an understanding of microprocessor & moderately complex digital and basic analog circuitry to the modular/component level
Principal Duties and Responsibilities:
Provide customer support and technical issue resolution via phone, email, web and other electronic mediums
Provide remote user training to new and existing customers
Provide feedback on improvement opportunities based on current product behavior reported from customers
Diagnose and configure customer equipment, software, and servers
Provide high-level customer service in all situations
Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
Provide support and assistance on other service activities
Follow workplace operating and environmental, health and safety procedures and guidelines
Assists in the development of and contributes to future training documentation as required
Coach, mentor, train and provide support for other technical support staff so they provide proper troubleshooting & resolutions to customers
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