State Street Looking for End User Support – Associate Administrator at Hyderabad, Telangana Full Time

To troubleshoot and support employees with their IT related problems. Own issues from start to finish and escalate to Team lead when required.

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform – State Street Alpha, that was launched in 2019.

Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for

As Associate Administrator you will

Provide IT Service Desk support to users within the organization for computer, application, system, device, and access and hardware issues.

Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time

Work on Projects assigned to you

Writing up new Documentation for new software, tools, or solutions to common ticket issues.

Help Manage the inventory of all IT assets to include hardware and software

Learn and implement department policies, procedures, and technical areas related to process and procedures

Help maintain clear and concise Web-based Self-Help/FAQ documentation that empowers end-users to self-resolve common issues

What we value

Strong written and verbal communication skills.

Ability to manage multiple, simultaneous priorities.

Proven organizational skills with attention to detail.

Ability to achieve results without close supervision

Strong analytical and problem-solving skills.

Education & Preferred Qualifications

A BA/BS degree required in Computer Science, or Engineering.

A minimum of 2 years of progressively responsible experience

Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.

Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers