Candidate should have good Knowledge on any of the programming languages- Python, Java8. Candidate should have experience in working with Production Support L2 and L3 Problem management small fixes. Strong debugging/ Problem investigation skill; candidate would be required to debug application functionality in the process of resolving problems or tactical fixes to code. Sound database skills in Oracle; should be able to write complex sql queries or debug them effectively, preparing tactical fixes to address urgent business requests or problems. Good knowledge in Unix / Linux, shell or PERL scripting and able to run ad-hoc commands and developing scripts to automate batch processing.
GOOD TO HAVE
Working knowledge of integrating with SOAP/REST API back-end services or API manager like WSO2. Working knowledge of developing and deploying code in a CI/CD (BitBucket/Jenkins) landscape General concepts of Security, Authentication, Networking, Load Balancers, CDN, etc as required for troubleshooting incidents. Good understanding of middleware/container technologies like WebLogic, jBoss and related technology. Experience in AEM (Adobe Experience Manager) or similar CMS (Content Management System) technologies is a plus. Experience with monitoring solutions like Dynatrace, Splunk or similar industry tool is a plus Working knowledge in Workfront Fusion is a plus.
Related skills and expectations –
Sound concepts and understanding of Life Cycle – Change Management, Problem management, Incident management. Preferable to have experience in ServiceNow. Coordinating with Infrastructure support teams, resolving production issues affecting our critical applications caused by outages on network, servers and other Infrastructure components like Autosys batch processing Willingness to be able to attend to weekend support on a rostering basis; sense of ownership to be able to attend to P1/Critical outages 24*7. Able to Manage Execution…should possess very good communication skills both verbal and written; ability to call for meetings and drive projects and conference calls to resolve issues. Should be effective in managing business expectations as First line of Defense.
Should be contributing to the Digital technology Future state by thinking, participation in projects, owning technology areas, demonstrating leadership and long term thinking.
Constantly work to enhance the automated monitoring using Dynatrace and other tools for engineer a secured and resilient eco system for applications and websites.
Should comply with corporate standards and procedures; stay compliant with all mandatory trainings on time
Part of a global team spread in multiple locations providing coverage across time zones and regions.
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