Stefanini Looking for IT CHANGE MANAGER at India Full Time

Role The role of the IT Change Manager is to liaise between the Infrastructure and Security department and other IT and business units to effectively manage the delivery of changes. The IT Change Manager has deep knowledge pertaining to Enterprise wide IT Change Management principles and best practices, aligned to the ITIL framework. They are the owner of the Change Management process. This role will be responsible for orchestrating all IT Change Management activities, tools, and ensuring that the formal process is followed consistently. This includes reviewing incoming change requests, scheduling changes, and owning the change calendar, chairing the weekly change review board meetings, resolving conflicts, post change follow up, and ensuring that other standard operating procedures are followed. The Change Manager will also be responsible to drive improvements to the Change Management process to provide additional value to the business.

Responsibilities

Manages the day-to-day service management and delivery of IT Change Management to all stakeholders, including the toolset(s) used through the Change Management process (e.g. ServiceNow).

Ensures that change policies and procedures are well defined, documented, reviewed, and applied across all stakeholder groups. Also ensures the periodic reviews of policies and procedures to keep them relevant as organization evolves.

Coordinates and chairs the Change Review Board meetings to discuss higher risk changes.

Has authority to accept or reject changes and works to gain consensus when possible.

Convenes an Emergency Change Review meeting or facilitates the processing of Emergency Changes, including post change follow up activities and documentation.

Responsible to conduct impact and risk analysis to help develop and execute the change management strategy and plan. Therefore, will ensure that the objectives are met on time and result in increased employee adoption and usage.

Partners with the Sponsors, Project teams, Business teams and external stakeholders – Customers, Partners and Vendors. Coordinates all activities necessary to control, track and audit changes in the environment.

Ensures Change status, progress and issues are communicated to the appropriate groups – Steerco, Sponsors, Projects Teams, and other relevant stakeholders

Evaluates performance metrics against the defined KPIs and critical success factors. Develops actions to improve adoption and streamline the process as necessary

Manages the identifies, definition and formalization of service requirements and measurements via SLAs, OLAs and other relevant metrics, including reports and dashboards.

Collaborates with internal teams to ensure alignment on approach, methods, and tools

Collaborate proactively and closely with IT teams to convey the service vision, continuously monitor, refine, verify that the service fulfills that vision (as measured by customer value and business outcomes) and help the team to ensure service is continuously improved and matured.

Acts as the main point of contact for change requestors or change initiators to liaise during the entire Change Management process.

Required Technical and Professional Expertise

Over 6 years of IT experience with 3+ years’ experience in IT Change Management and Delivery function in an environment similar in size and complexity. Change Management – Practitioner Certification (preferred).

ITIL Foundation Certification v3 or v4 or demonstrable expertise in IT Change Management that aligns to the ITIL framework.

Good understanding of AGILE and DevOps ways of working.

Experience with Change Management tools such as ServiceNow (SNOW) as well as general Infrastructure and Operations technologies used to support an Enterprise organization.

Demonstrable and recent experience in owning and running a fully operational IT Change Management practice or function at an organization.

Proactively and actively engages with all other stakeholders and team involved in the services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among IT teams.

Self-driven influencer with experience working across global stakeholders

Strong facilitation skills and experience in managing senior stakeholder

Strong communication as well as listening skills and ability to clearly articulate messages to a variety of audiences

Job Detail

Job Id

JD2158615

Industry

Not mentioned

Total Positions

1

Job Type:
Full Time

Salary:
Not mentioned

Employment Status

Permanent

Job Location

India, India

Education

Not mentioned

Experience

Year