Stemmons Business Services Looking for Helpdesk Manager at Vadodara, Gujarat Full Time

Designation: HELP DESK MANAGER

• Manage the help desk staff and evaluate performance?
• Triage incoming support requests and assign to appropriate team members?
• Helpdesk Case Management
• Identify, prepare, and/or ensure completion of high-quality deliverables to include user guides, technical documents, training documents, performance reviews, KPI reports, SOPs, and other key operational documents
• Participate in escalation and crisis management activities to address service interruptions across all supported environments.
• Reporting Experience- Microsoft Power BI or other reporting tools.
• Team Member Ticket Activity Report.
• Knowledge of Azure AD & On Premises AD, Endpoint detection & Response solutions, Endpoint Management- Intune.
• Monitoring & Alerting – Respond on alerts.

Location : Vadodara (WFO)

Job Timings: Night Shifts

Job Types: Full-time, Regular / Permanent

Pay: Up to ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance

Day range:

Shift:

Education:

Experience:

• IT Helpdesk: 3 years (Preferred)

Language: