Stepin Solutions Looking for Jr. Technical Support Executive at Ahmedabad, Gujarat Full Time

Job Profile: We are looking for Fresh/Experienced Graduates from any stream, who are Technology Friendly and possess excellent communication skills coupled with a willingness for On Job Learning. Process Orientation and flair for documentation will be an added advantage.

Exquisite training for each role and offer excellent growth opportunities to deserving candidates. We conduct Quarterly Performance Reviews for the New Joiners and offer personalized mentoring and guidance opportunities. As a Customer Support Executive, you will be required to understand the challenges faced by the end client and provide them quick resolution as per the agreed SLA. Currently, we are supporting our clients through Chat and Email but will be adding Voice Support to our portfolio very soon.

Since we are supporting International Clients on a 24X7 basis, you will be required to provide support in rotating shifts.

Please note that we allow the Work from Home Option on case to case basis.

We have designed various modules for “On The Job” Training and our existing team will be always there to support you in improving your skills.

Hard skills :

1. Computer and Internet Savvy

2. Basic concepts of Web and Email Technology

3. Ability to quickly grasp and understand new tasks and ideas

4. Ability to troubleshoot Email Marketing Application

5. Ability to troubleshoot problems related to DNS, Domain pointing, and Domain Tracking

6. Basic Understanding of Web services (APIs) and SMTP/ESP Configurations

7. Working Experience in the area of Web/Email Servers or Web application will be a plus

8. Experience with RCA (Root cause analysis

Soft skills:

1. Communication

2. Teamwork and collaboration

3. Handling Pressure in Emergency Situations

4. Client Communication

5. Analytical Reasoning

6. Good Listening Skills

7. Problem Solving

8. Courtesy, Empathy, Helpful Attitude

9. Patience

Roles & Responsibility:

Understand and become conversant with the workflow of a relatively large Software Application.
Understand, interpret, diagnose and resolve customer problems.
Communicate clearly and precisely with customers (Email/Chat) and maintain accurate and timely records in related databases.
Work with members of the team and other departments for root cause analysis and identify issues with the software application/ Third Party Plug-Ins/ Hardware Infrastructure/Connectivity.

Job Type: Full-time

Salary: ₹10,000.00 – ₹15,000.00 per month

Schedule:

• Day shift
• Morning shift
• Night shift