Sterna Security Devices Pvt Ltd Looking for Helpdesk Manager at Vashi, Navi Mumbai, Maharashtra Full Time

Call Center Operations Manager Job Responsibilities

· Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.

· Prepares call center performance reports by collecting and analyzing call agents’ data.

· Evaluates individual performance reviews and overall team effectiveness with upper management.

· Helps call agents with challenging customer service issues.

· Monitors team performance and provide tools if necessary.

· Determines call center operational strategies by evaluating team results and objectives.

· Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.

· Presents monthly and annual call center action plans and objectives.

Call Center Operations Manager Qualifications and Skills

· Excellent understanding of technology, software applications, and phone and computer systems

· Advanced customer focus and customer service skills

· Exceptional training and coaching skills to motivate employees

· Great verbal and written communication skills

· Ability to remain calm and in control of a situation

Education and Experience Requirements

· Any Degree or Equivalent

· 4+ years’ experience working in a call center

Job Type: Full-time

Salary: ₹20,000.00 – ₹45,000.00 per month

Schedule:

Ability to commute/relocate:

• Vashi, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• total work: 4 years (Preferred)

Speak with the employer
+91 7867095809