Stibo Systems Looking for Technical Support Analyst at Bengaluru, Karnataka Full Time

We are passionate about data and new technology that can help companies with their digital transformation. We welcome others who are driven by the same passion for innovation to make a difference for businesses, consumers and society. We empower employees to think independently, get excited about new ideas and make it everyone’s responsibility to add value in everything we do in order to build a smarter Stibo Systems.

Do you like working on technology problems and delivering values to enterprises across the globe? Join a team where people truly believe in what they’re doing! Stibo Systems’ integrated suite of Multidomain Master Data Management solutions help its customers harness the power of data transparency by transforming their data into a single, clear view of the truth, helping them make informed, data driven decisions. We measure our own success against the success of our growing base of customers, including 14 of the Fortune 100 and 42 Fortune 500 companies. Innovative organizations like Mercedes, Bosch, Siemens, Adidas, Sony, Toyota, McDonald’s, Fujitsu chose us to help them shape their digital futures and achieve positive business outcomes through intelligent master data management.

Job Description

At Stibo Systems, cloud computing continues to allow us to modernize and pursue next-generation innovation. To continue this transformation, we’re seeking a Technical Support Analyst to join our Cloud Operations department in Bangalore, India you will be primarily responsible for 24×7 proactive monitoring of servers, application and related ecosystem via monitoring tools, emails and ticketing portal for all environments of Stibo SaaS services.
You will be expected to work closely with your counterparts based in Bangalore supporting the 24×7 Cloud operations.
If the above excites you, then Stibo Systems would like to hear from you!

Your responsibilities:

• Monitoring the health of servers hosted in AWS and Azure Cloud 24x7x365

• Monitor all incoming alerts and qualify them. Be able to identify the priority/severity of issues/alerts and proactively take decisions to resolve according to the SLA with our Customers.

• Ensure application performance, uptime, and scale, maintaining high standards. Manage, troubleshoot and monitor all system errors associated with our environments.

• You will regularly review and fix alerts across the 500+ systems that we have, using the CloudWatch monitoring system as well as Prometheus and other tools.

• Escalate the incidents based on the standard procedure as per the runbook and follow up until resolution to mitigate issues before they arise.

Your Core professional skills and competencies:

• Excellent verbal and written communication skills

• Proven track record in monitoring enterprise servers, software and customer support.

• Troubleshoot Level 1 incidents, identify root cause, fix and document problems, and implement preventive measures.

• Strong technical, analytical and problem-solving skills, with the ability to see and solve issues before they affect business productivity

Experience, Qualification and Skills

• 1-2 years of experience developing, implementing and supporting cloud solutions on AWS and Azure platforms

• Relevant Bachelor’s degree.

• Flexible to work as per the business requirements, in a 24×7 support environment.

• Familiarity with working on JIRA or equivalent IT Service Management tool

• Experience in several of the following areas: Servers, Networks, Application Monitoring and Incident Management.

• AWS or Azure certifications are a plus.

Stibo Systems is offering

A challenging, internal position in an international company with solid growth and a stable economy as well as ambitions and visions for the future. You are offered an academically motivating environment with excellent opportunity for individual advancement and room for initiative and new ideas.
The working culture is informal, and our aesthetically designed Bengaluru office is in a state-of-the-art workspace in South Bengaluru with many great amenities. Apart from a competitive salary, we also offer the following additional benefits:

• Annual bonus scheme based on business performance.

• Health Insurance for you, your spouse, children and parents.

• 25 Days of paid leaves and 12 declared holidays. We truly encourage time-offs, off-grid.

• Dedicated pantry with beverages and snacks.

• Attend courses and earn industry reputed certification on STEP and MDM solutions.

• International travel opportunities for training and collaboration.

Job Type: Full-time