Stryker Looking for Technical Support Engineer 2 at Bengaluru, Karnataka Full Time

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

As a Vocera Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will enable our customers to communicate in mission critical environments such as hospitals. You will use your technical expertise to investigate issues, research options, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. Your role will be key to ensuring our customers’ success. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Rare late shift work and on-call work on a rotating basis. This position reports to the Manager, Technical Support.

Responsibilities

Technology professional on the support team for the Vocera Edge product

Document and manage customers’ reported issues, delivering excellent customer service and managing customer expectations

Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution

Collaborate within the company, escalating issues and engaging others to solve hard problems

Review product documentation prior to new releases

Report product defects and enhancement requests

Identify and advocate product supportability requirements

Provide formal and informal training to customers and partners

Competencies

Technology curious and analytical in nature; adept at problem-solving

Adaptable to a fast-paced environment with dynamic, lean priorities

Ability to work effectively in multi-functional teams

Excellent written and verbal communication skills

Basic understanding of Linux, Virtual Machines, and Server components

Experiences in Tomcat, SQL, Apache, Microsoft Active Directory, web services

Familiarity with configuration management tools such as Ansible or Puppet

Solid experience in VoIP, with an emphasis on Cisco

Basic Red Hat Enterprise Linux (RHEL) or other Linux systems administration knowledge

Strong desire to develop your skills vital to maintain and fix diverse technologies

Python and shell scripting experience is preferred

Requirements

BA in Computer Science or related field or equivalent

2+ years of relevant experience in customer technical support

Basic Admin knowledge of SSL, Networking, Load Balancer, and Data Base

Experience in CUCM Administration

Track record of proving outstanding customer service

Previous experience with Vocera Communications, Inc. solutions a plus

Healthcare IT experience preferred

Ability to travel up to 10% and be available for late shift or on-call as needed

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com