Study Group Looking for IT Services Specialist at Noida, Uttar Pradesh Full Time

IT Services Specialist : 1-year contractual role (with possibility of extension)

Job Purpose:
The purpose of this role comprises of working in a team to support, manage and administer Study Group’s infrastructure and users at the location or locations defined by the responsibility of the role. This purpose will require the role to assist in providing maximum possible up-time for all infrastructure, and ensuring that all users have the necessary access to their required systems. In addition to this is the need for consistent end-user support, administration and maintenance of all IT systems.

Experience Required : 2-4 years

Key Responsibilities:
User Support

To provide end-user support for Study Group systems at the location at which the role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members with issues and service requests

The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and software platforms but communication abilities and customer service skills

IT Infrastructure

To assist with support and maintenance of the Server, Networking, Storage and related back office infrastructure within the relevant region/location

This role will assist with ensuring all core back office systems and infrastructure are working effectively and efficiently, conforming to global standards and security policies

Urgently responding to alerts from monitoring systems may be necessary at times

Assist with managing and implementing a range of IT rollouts, upgrades, and projects

Assist with managing location based disk/tape backup solution

Projects

Assist in delivery of projects as required by the IT Services Team Leader or IT Operations Manager

Adhere to project management methodologies as set out by IT PMO

Financial

Assist with on-time payment of IT related invoices by assisting with submission of coded invoices to finance or IT management in a timely manner as required

Governance

Compliance to all relevant data protection, financial, taxation and legal requirements

Compliance to all relevant education sector requirements

Compliance to all Study Group policies and procedures

Champion Study Group’s Corporate Social Responsibility and in particular Building Futures

Comply with all IT policies and procedures

Organisational Compliance:
The position holder must comply with Study Group policies and applicable laws including those in relation, but not limited to: Work Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Corruption and those specifically relevant to the position and authority of the job holder.

Attributes:
Adaptability

Continuous Improvement

Problem solving

Initiative

Customer Service Focused

Communication

Planning and Organising

Teamwork

Technical application

Self-Knowledge

About Study Group

We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

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