SUEZ Water Technologies & Solutions Looking for Engineering Operations Manager – IT at Bengaluru, Karnataka Full Time

Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.

The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special – start your journey today!

Role Summary

The Engineering IT Operations Manager will be responsible for managing IT operations in our engineering center InSource. IT operations include improving end user experience, ownership of asset life cycle management, budget management, managing escalations, client management with the engineering center of excellence. The role will also support the engineering COE teams, to solicit requests and enable support to infrastructure IT software initiatives. The role is also expected to work with the Engineering teams, to understand the s/w roadmap for Engineering Software, and ascertain corresponding IT needs to support growth initiatives of the center

As part of operations, the role, will also be responsible for driving business analysis, and bridge the gap between strategy and execution

The role will continue to support regional operations which include supplies and tooling budgeting, regional escalations, process improvements

The role will report into the regional CIO

Essential Responsibilities / Expectations

Stakeholder Management, ability to work in a matrixed environment

Manage the IT Operations supplies and tooling budget for the region

Manage the entire IT budget for the engineering center of excellence

Understand business development efforts leading to service delivery, including collaboration across teams related to value proposition development and solution architecture

Lead the Dev Sec Ops initiative for the Engineering team

Drive execution and manage risk across multi-disciplinary teams comprised of stakeholders

Handle account issues at the highest of professional standards and juggle multiple requests from customers/stakeholders, from deep technical discussions on our engineering software and solutions

Leverage data from global helpdesk to pulse customer needs and improve VOCs to improve end user experience

Own the asset life cycle management process from ordering to disposition of assets

Profiling end user roles, to software needs, to asset requirements

Proactively identify and resolve issues and make recommendations for improvements to existing processes

Educational Qualification

B.S. in Computer Science, Management Information Systems or related engineering field.

10 to 15 years of service delivery development/delivery teams and organizations both onshore and offshore.

Previous operational experience in water industry / engineering functions

Experience with globally distributed teams and business partners.

Prior hands-on experience with service delivery/ customer experience and asset lifecycle management

Entrepreneurial by nature and comfortable managing teams in a fast-moving, results-driven Agile/Scrum environment.

• Strong understanding of current and emerging technologies.

Great written and oral communication skills including the ability to train existing team in their soft skills as and when needed.

Self-directed with the ability to make strategic, complex and difficult decisions

We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!