Sujata Computers Pvt Ltd Looking for Desktop Support Engineer at Navi Mumbai, Maharashtra Full Time

Description:

• Basic troubleshooting knowledge in Desktops and Laptops with Software.
• Should know about the SLA and its criticality
• Good Emailing Skills with knowledge of using Outlook
• Should have basic understanding of how Windows and Linux environment work
• Observe and Alert Threshold Violations
• Monitoring and Incident Management
• Be able to observe and report Incidents with in the SLA
• Follow escalation process
• Attentive and Vigilant in observing incidents through various monitoring tools
• Able to Multi task.
• Handle multiple support tickets at the same time.
• Desktop Support & Helpdesk Support
• Complete Knowledge of Desktop Support (Desktops, Laptops & Printers)
• Handle IT Incidents and Tickets
• Should have adequate Customer Handling Skills over the phone and onsite.
• Experience in the IT support desk tools will be added advantage

Qualification:

Diploma or Degree from Engineering or Graduation from Computers field and MCSA certification

Experience:

2 + Year for Diploma or 1+ Year for Degree from Engineering or Graduation from Computers field

Job Type: Full-time

Salary: ₹10,000.00 – ₹15,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule: